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Effective communication is crucial for any office environment, and as your business grows, it becomes even more imperative. That's why implementing a scalable and manageable Voice over IP solution is essential. Our advanced features, including voicemail, call-forwarding, hunting, and find-me/follow-me, ensure your business can operate more productively on this reliable and cost-efficient technology. By choosing a VoIP telephone solution, you're investing in a system that can grow with your business, providing an ideal platform for internal and external communication. So don't wait any longer – contact us today and start enjoying all the benefits that VoIP telephone service has to offer!

Business VoIP-Local / No Long Distance

$14.95

Per month

Unlimited Local Inbound/Outbound Calling. No National or International Calls on these packages.

Business VoIP - Local / Unlimited LD

$29.95

Per month

Bundle Unlimited Long Distance and call anywhere in the U.S. or Canada for one low monthly rate.

So, why CGI-Communication? Because we disclose our prices and an unbeatable value too good to pass by. Other companies promise cheap service, but then add in "hidden charges", higher renewals, or promotional services that simply "aren't as advertised". With us - you know exactly what you are going to get... Simple as that!

support and guidance

Have Questions?

Here are some frequently asked questions.  Feel free to reach out to us and a member of our team will be happy to answer any questions you may have.  We look forward to hearing from you!

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company. And because VoIP is using the internet for transmission, the costs associated with it are significantly less. Here at CGI we pass that savings on to you.

VoIP was once thought of as an unreliable technology has become the operating standard for many residential and commercial users around the world.  New technology is continually introducing new ways to make VoIP even more stable than it is today.

There are two ways that CGI uses for VoIP transmission.  The first utilizes your current telephone equipment and a device called an Analog Telephone Adapter or ATA.  The ATA is configured to use your internet connection to transfer your telephone conversation digitally over the internet. CGI will provide this device to you as part of the $50.00 setup fee.  

The second way that CGI transmits our VoIP service is by using digital VoIP telephones like the ones manufactured by Cisco, Grandstream, and Polycom. These telephones have the technology built in to them that allows them to connect to your network like a computer would in order to make phone calls. CGI offers a full line of Cisco, Grandstream, and Polycom IP Phones. Due to the varying costs in IP Phone technology, please contact Sales for a quote, but prices for these units vary from $100 – to well over $500 for video capable units.

Basic
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
0
Operator
Calls CGI Main Telephone #
 
 
 
 
 
*1 or Xfer <ext>
Call Transfer
Transfer a call to another extension
 
 
 
*2
Record Active Call
Saves to a temporary directory
 
 
 
 
*16
Secure Call Activate
Secures call using TLS/SSL encryption
 
 
 
*17
Secure Call Deactivate
Unsecures call using TLS/SSL encryption
 
 
 
*411
Directory
*DIR to dial by name.
 
 
 
 
 
*56 
Call Waiting
Activate Call Waiting
 
 
 
 
 
*57
Call Waiting
Deactivate Call Waiting
 
 
 
 
*67 <phone number>
Call Privacy
Activate call privacy
 
 
 
 
 
*69
Call Return
Announce and call back the last incoming number
 
 
*72
Call Forward On/Off
Prompts for Administrative PIN to forward calls to another extension or phone number
*73
Call Forward On/Off
Prompts for Administrative PIN to remove forwarding
 
 
*732
Record
*REC followed by Administrative PIN to record a message.
 
 
*870
Redial
Announce and Redial a number
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Voicemail
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
*97
Voicemail
The system detects the extension, and will prompt for your password
 
*98
Generic Voicemail
The system will prompt for both your id (extension number) and password
*4000
Generic Voicemail
The system will prompt for both your id (extension number) and password
*99 <extension>
Send to Voicemail
Send a call directly to voicemail
 
 
 
 
 
MWI
Message Waiting Indicator (sound)
 
 
 
 
VMWI
Visual Message Waiting Indicator (light)
 
 
 
 
 
 
 
 
 
 
 
* Remote VM Access
IVR MENU
 
 
 
 
 
 
1 New Msgs
2 Saved Msgs
5 Advanced Options
0 Main Menu
 
 
 
1 Restart
6 Fast Forward
1 Record Greeting
 
 
 
 
 
2 Save File
7 Delete
2 Choose Greeting
\1-9
 
 
 
 
3 NA
8 Undelete
3 Record Name
 
 
 
 
 
4 Email/Rewind
9 NA
6 Choose Passcode
 
 
 
 
 
5 NA
0 Pause/Main Menu
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Conference
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
*3001-3099
Conference (8khz)
Conference rooms with 8khz (cell phone quality) audio
 
 
*3101-3199
Conference (16khz)
Conference rooms with 16khz audio
 
 
 
*3201-3299
Conference (32khz)
Conference room with 32khz audio
 
 
 
*3301-3399
Conference (48khz)
Conference room with 48khz (cd quality) audio
 
 
 
 
 
 
 
 
 
 
1 Talk Vol up
4 Listen Vol up
7 Gain up
* Mute
 
 
 
 
2 Talk Vol Equ.
5 Listen Vol Equ.
8 Gain Equ.
# Deaf
 
 
 
 
3 Talk Vol down
6 Listen Vol down
9 Gain down
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Group
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
*8 (Wait)
Group Intercept
 
 
 
 
 
 
*80 <group ID>
Delete from Group
Remove extension from a group using 2 digit group ID. See Call Groups.
**81 <group ID>
Add to Group
Add extension to a group using 2 digit group ID. See Call Groups.
 
**82 <group ID>
Simultaneous Ring
Ring an entire group simultaneously (using a 2 digit group ID)
 
**83 <group ID>
Sequential Ring
Ring an entire group sequentially (using a 2 digit group ID)
 
2000-2099
Ring Groups
Ring the specified group
 
 
 
 
00-99
Group ID
Group numbers (2 digit group ID)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
IVR & Auto-Attendant
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
1000-1999
IVR Extensions
Use and IVR to route calls to selected groups, or extensions. May even be outside TN. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Advanced
 
 
 
 
 
 
 
Feature Code
Name
Detail
 
 
 
 
 
*8 <ext>
Intercom
Use Intercom on extension. May require PIN
 
 
 
 
*88 <ext>
Eavesdrop
Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation. May require PIN
*886
Global Intercept
Intercept a call that is ringing
 
 
 
 
** <ext>
Intercept an extension
 
 
 
 
 
 
**8 <ext>
Intercept an extension
 
 
 
 
 
 
*724
Paging
 
 
 
 
 
 
*77
Anon. Call Reject
Turns on Anon. Call Rejection
 
 
 
 
*78
Anon. Call Reject
Turns off Anon. Call Rejection
 
 
 
 
 
 
 
 
 
 
 
 
*925
Wake up Call
Prompts to enter a 4 (\d) time (24hr). Will call the extension at the specified time.
 
 
 
 
 
 
 
 
7000-7099
Fax
Send or Receive Faxes over VoIP (T.38 or SIP)
 
 
 
 
 
 
 
 
 
 
 
.wav files
Music On Hold
Plays music
 
 
 
 
 
.wav files
Custom Ring Tone
Plays music
 
 
 
 
 
TOD
Time of Day
Route calls based on the time of day, hour, minute.
 
 
CID
Caller ID
Reads/Sends Calling Party Number and Name when available
 
 
 
 
 
 
 
 
 
Mobile Office
Linphone
Iphone, Droid, & Blackberry Soft Phone App.

Yes, absolutely! If you have bandwidth to spare and want to increase your bottom line each month, VoIP is the solution for you. This standard phone service allows you to keep your existing office telephone equipment (PBX), lower installation or startup costs, and help increase the rate of return on your investment.

Unfortunately – Yes. Voice over IP is still telephone service and subject to the same intra/interstate taxes and tariffs as traditional phone service.  See below for a complete list of those rates.

  • Federal Taxes 3.00%
  • Federal Universal Service Fund 15.70%
  • State & Local Taxes 5.60%
  • State Universal Service Fund 1.35%
  • State E911 Tax $0.20

An extra line consists of 1 telephone number and 1 additional line you can receive and make calls from. An extra line can be useful in instances like a home based business or other special needs.

Call waiting allows you to still receive a phone call when you are already on another call. This feature allows your second calling party to still reach you without getting a busy signal or getting directly sent to voicemail.  This is a great feature for customers who use their home telephone a lot and are concerned about missing calls while on the phone.

An additional number can be attached to any extension CGI provides. This does not allow the telephone line to receive an additional call, only allows an additional number to be routed to the destination.

A listing allows you to publish your calling party name, or telephone number to any destination that has caller id as a feature. Most mobile devices will however only recognize the calling party number and utilize the internal address book to associate a name to the calling party.

Free Tech Support

Standard support hours are 9AM to 9PM, 7 days a week. We do offer emergency after hours services depending on your service level agreement.

Exceptional Customer Service

Friendly, prompt, and curteous customer service located right here in the U.S.A. We strive to make your experience a great one.

World-Class Service Advisors

Whether it’s internet-related, router issues, or general technical consulting, we are confident we can help you find the perfect solution to meet your needs.

IMAP/POP/SMTP Support

Want to integrate your mail with another popular email system such as YMail, or Google Mail? No problem! We support IMAP, POP & SMTP, so you can route emails through other programs.

99% Up-Time

We know, you hear this all the time but it’s true. We track it just so we can prove it. That’s why we’re comfortable in that you will find our service simple, and pain free… 99% of the time..

Secure & Reliable Service

Your privacy is our concern. With safe, secure, and always available service you’ll be happy you switched. Don’t believe us – find out for yourself today! .