Hosted IP-PBX

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Our hosted solution empowers smaller businesses with the advanced capabilities of a large phone system without the burden of complex equipment or technical know-how. We provide a fully managed telephone service where CGI-Communication handles the features that are typically managed onsite for PBX systems, such as call routing, voicemail, and essential phone controls including Transfer, Hold, Parking, and Music on Hold. By subscribing with us, businesses can access top-notch IP-PBX features and services, freeing up their time to focus on core operations.

1-4 User


Per month

Great for those wanting PBX features but work from home or only have one person to answer calls.

5 -9 User


Per month

This is a great value for a small offices with few employees. Efficient communication makes multi-tasking easy.

10-14 User


Per month

This is our most widely used package and offers up to 10 users a highly robust PBX feature set.

15-20 User


Per month

Offices with high call volume or numerous users will find this to be an extremely cost effect alternative to a traditional PBX.

So, why CGI-Communication? Because we disclose our prices and an unbeatable value too good to pass by. Other companies promise cheap service, but then add in "hidden charges", higher renewals, or promotional services that simply "aren't as advertised". With us - you know exactly what you are going to get... Simple as that!

support and guidance

Have Questions?

Here are some frequently asked questions.  Feel free to reach out to us and a member of our team will be happy to answer any questions you may have.  We look forward to hearing from you!

A hosted IP-PBX, also known as a Virtual PBX, is a service that uses the Internet Protocol to provide private branch exchange (PBX) features and functionality. It does not require any additional equipment located in your office to manage these features or calls which offers many advantages. In other words, a hosted IP-PBX is a business-class phone system provided over the Internet.

* Free IP Phones are given to customers that pay their annual subscription up front. If service is cancelled prior to the 1st year anniversary date, the cost of the IP phones are taken out of the prorated amount of credit. Free phones given are a Cisco XXXX Series IP Telephone. If you wish to use an Admin Console or presence you must purchase different equipment.

  • Freedom to select the number of numbers, extensions, and features according to your business needs
  • Lower Total Cost of Ownership (TCO)
  • Leverage the number of inbound lines across a greater number of users
  • Significant savings on enhanced mobility feature
  • Lower Cost and Simplified Infrastructure
  • Advanced Features and Current Technology like HD Voice
  • Greater Scalability and Functionality

While the move to VoIP is inevitable for most businesses, where and how you move are critical considerations. Not all VoIP providers are equal when it comes to the experience, skill and infrastructure required to effectively and efficiently provision and support VoIP solutions. With CGI, you will find an experienced partner who can help your business transition successfully.

Powerful features, flexibility, scalability and cost savings are the most compelling reasons to consider a Hosted PBX system. Easily, conveniently and seamlessly connect your offices together without expensive capital and changing out existing equipment, and consolidate data and voice bills to save money on useless phone features and long distance per-minute charges with the CGI Hosted IP-PBX.

Feature Code
Calls CGI Main Telephone # or number of your choosing
*1 or Xfer <ext>
Call Transfer
Transfer a call to another extension
Record Active Call
Saves to a temporary directory
Secure Call Activate
Secures call using TLS/SSL encryption
Secure Call Deactivate
Unsecures call using TLS/SSL encryption
*last name directory to dial an extension.
*DISA followed by Administrative PIN to receive a dialtone and call out.
Park a call.
Un-Park (retrieve) a call.
Valet Park
Attended Transfer (park). The park extension will be played back to you.
Valet Un-Park
Retrieve a Valet Parked call.
Call Waiting
Activate Call Waiting
Call Waiting
Deactivate Call Waiting
*67 <phone number>
Call Privacy
Activate call privacy
Call Return
Announce and call back the last incoming number
Call Forward On/Off
Prompts for Administrative PIN to forward calls to another extension or phone number
Call Forward On/Off
Prompts for Administrative PIN to remove forwarding
*REC followed by Administrative PIN to record a message.
Announce and Redial a number
Feature Code
The system detects the extension, and will prompt for your password
Generic Voicemail
The system will prompt for both your id (extension number) and password
Generic Voicemail
The system will prompt for both your id (extension number) and password
*99 <extension>
Send to Voicemail
Send a call directly to voicemail
Message Waiting Indicator (sound)
Visual Message Waiting Indicator (light)
* Remote VM Access
1 New Msgs
2 Saved Msgs
5 Advanced Options
0 Main Menu
1 Restart
6 Fast Forward
1 Record Greeting
2 Save File
7 Delete
2 Choose Greeting
3 NA
8 Undelete
3 Record Name
4 Email/Rewind
9 NA
6 Choose Passcode
5 NA
0 Pause/Main Menu
Feature Code
Conference (8khz)
Conference rooms with 8khz (cell phone quality) audio
Conference (16khz)
Conference rooms with 16khz audio
Conference (32khz)
Conference room with 32khz audio
Conference (48khz)
Conference room with 48khz (cd quality) audio
1 Talk Vol up
4 Listen Vol up
7 Gain up
* Mute
2 Talk Vol Equ.
5 Listen Vol Equ.
8 Gain Equ.
# Deaf
3 Talk Vol down
6 Listen Vol down
9 Gain down
Feature Code
*8 (Wait)
Group Intercept
*80 <group ID>
Delete from Group
Remove extension from a group using 2 digit group ID. See Call Groups.
**81 <group ID>
Add to Group
Add extension to a group using 2 digit group ID. See Call Groups.
**82 <group ID>
Simultaneous Ring
Ring an entire group simultaneously (using a 2 digit group ID)
**83 <group ID>
Sequential Ring
Ring an entire group sequentially (using a 2 digit group ID)
Ring Groups
Ring the specified group
Group ID
Group numbers (2 digit group ID)
IVR & Auto-Attendant
Feature Code
IVR Extensions
Use and IVR to route calls to selected groups, or extensions. May even be outside TN. 
Feature Code
*8 <ext>
Use Intercom on extension
*88 <ext>
Listen to the call. Press 1 for remote, 2 for local, 3 for full conversation
Global Intercept
Intercept a call that is ringing
** <ext>
Intercept an extension
**8 <ext>
Intercept an extension
Anon. Call Reject
Turns on Anon. Call Rejection
Anon. Call Reject
Turns off Anon. Call Rejection
Wake up Call
Prompts to enter a 4 (\d) time (24hr). Will call the extension at the specified time.
Send or Receive Faxes over VoIP (T.38 or SIP)
.wav files
Music On Hold
Plays music
.wav files
Custom Ring Tone
Plays music
Time of Day
Route calls based on the time of day, hour, minute.
Caller ID
Reads/Sends Calling Party Number and Name when available
Mobile Office
Iphone, Droid, & Blackberry Soft Phone App.

Unfortunately – Yes. Voice over IP is still telephone service and subject to the same intra/interstate taxes and tariffs as traditional phone service.  See below for a complete list of those rates.

  • Federal Taxes 3.00%
  • Federal Universal Service Fund 15.70%
  • State & Local Taxes 5.60%
  • State Universal Service Fund 1.35%
  • State E911 Tax $0.20

Add an 8XX number to any existing enhanced DID. This number can be attached to any extension, or inbound number

An Enhanced DID has caller ID and E911 information attached to it.  It also allows you to publish your calling party name, or telephone number to any destination that has caller id as a feature. Most mobile devices will however only recognize the calling party number and utilize the internal address book to associate a name to the calling party.

An additional number can be attached to any extension CGI provides. This does not allow the telephone line to receive an additional call, only allows an additional number to be routed to the destination.

A listing allows you to publish your Name in the white pages associated to the Telephone Number and E911 location. 

Free Tech Support

Standard support hours are 9AM to 9PM, 7 days a week. We do offer emergency after hours services depending on your service level agreement.

Exceptional Customer Service

Friendly, prompt, and curteous customer service located right here in the U.S.A. We strive to make your experience a great one.

World-Class Service Advisors

Whether it’s internet-related, router issues, or general technical consulting, we are confident we can help you find the perfect solution to meet your needs.


Want to integrate your mail with another popular email system such as YMail, or Google Mail? No problem! We support IMAP, POP & SMTP, so you can route emails through other programs.

99% Up-Time

We know, you hear this all the time but it’s true. We track it just so we can prove it. That’s why we’re comfortable in that you will find our service simple, and pain free… 99% of the time..

Secure & Reliable Service

Your privacy is our concern. With safe, secure, and always available service you’ll be happy you switched. Don’t believe us – find out for yourself today! .