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One Way Audio | Double NAT

One Way Audio, Common Problems and Solutions We’ve all experienced one-way audio on a phone call before. It’s the typical “Hello, Hello?” and “Can you hear me now?” conversation. The issue is not specific to Voice over IP (VoIP) and affects an astonishing 1 in every 100 calls. However, it does tend to show up […]

No Dial Tone

No Dial Tone, Common Problems and Solutions So you went to place a call and low and behold – nothing but dead air. Usually there is an easy solution to rectify the problem. Some common reasons you wont have a dial tone include: Phone is not plugged in Phone or Line Damaged ATA not Registered […]

Optical Ethernet

Optical Ethernet Common Problems and Possible Solutions Metro Optical Ethernet (MOE) circuits are much different than the standard broadband connection to troubleshoot and do require some level of technical knowledge. Due to the nature of the service level agreement associated with this type of circuit, CGI-Communication monitors them quite closely. Chances are if the line […]