One Way Audio | Double NAT

One Way Audio, Common Problems and Solutions We’ve all experienced one-way audio on a phone call before. It’s the typical “Hello, Hello?” and “Can you hear me now?” conversation. The issue is not specific to Voice over IP (VoIP) and affects an astonishing 1 in every 100 calls. However, it does tend to show up […]

No Dial Tone

No Dial Tone, Common Problems and Solutions So you went to place a call and low and behold – nothing but dead air. Usually there is an easy solution to rectify the problem. Some common reasons you wont have a dial tone include: Phone is not plugged in Phone or Line Damaged ATA not Registered […]

No Internet on SINGLE device

Troubleshooting “No Internet Connection” on SINGLE Device Ok, so we’ve identified that your internet connection works on all other devices… except the one you want to use! So lets see if we can help you figure out why your device isn’t cooperating with you. There are a lot of reasons devices quit functioning, but thankfully […]

No Internet on ALL devices

Troubleshooting “No Internet Connection” on ALL Devices Internet connectivity issues can be a major inconvenience. If you find yourself experiencing connectivity problems with all your devices, don’t worry – there are several easy troubleshooting steps you can take to resolve the issue quickly. Power-cycle the network equipment. This includes the Subscriber Module, Routers, Switches, Hubs, […]

Optical Ethernet

Optical Ethernet Common Problems and Possible Solutions Metro Optical Ethernet (MOE) circuits are much different than the standard broadband connection to troubleshoot and do require some level of technical knowledge. Due to the nature of the service level agreement associated with this type of circuit, CGI-Communication monitors them quite closely. Chances are if the line […]

General Troubleshooting

General troubleshooting steps for almost any Computer, or device plugged into the network. If you’re like me, then that flowchart made you giggle and maybe cry a little bit on the inside. Sadly, its far too true for career I.T. technicians. I learned a long time ago that it’s better not to try to remember […]